Privacy & returns.
No surprises and no fine print traps. Here is exactly how we handle your information, and what happens if something isn't right.
Three Little Birds Group Pty Ltd (ABN 53 646 421 767), trading as Jeanneret Rd ("we", "us", "our"), respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, buy from us, book a table or event, or visit our cellar door at 22 Jeanneret Road, Sevenhill SA. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect information we need. Depending on how you deal with us, this may include:
- your name, email address, phone number and delivery or billing address
- your date of birth or confirmation that you are 18 or over, as required for the sale of alcohol
- order, booking and purchase history, including dietary requirements or allergies you tell us about for a booking or event
- messages you send us by email, phone, social media or our website
- marketing preferences, such as whether you have joined our mailing list
- technical information when you use our website, such as your IP address, browser type, pages visited and cookie data
We do not store your full card details. Payments are processed securely by our payment providers.
How we collect it
We collect information directly from you when you place an order, make a booking, sign up to our mailing list, enter a competition, contact us or buy at our cellar door. We also collect some information automatically through cookies and similar technologies on our website.
How we use it
We use your personal information to:
- process and deliver your orders, bookings and gift vouchers
- confirm you are of legal drinking age
- respond to your enquiries and provide customer service
- send you news, offers and event updates, where you have agreed to receive them
- understand how our website is used and improve our products and services
- show you relevant advertising on platforms such as Facebook and Instagram
- meet our legal, tax, liquor licensing and accounting obligations
Marketing
We will only send you marketing emails or messages if you have opted in or we are otherwise permitted under the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, or you can contact us to opt out at any time.
Cookies and analytics
Our website uses cookies and similar tools, including analytics and the Meta Pixel, to understand how visitors use the site and to measure and personalise advertising. You can set your browser to refuse or delete cookies, though some parts of the site may not work as intended.
Who we share it with
We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as:
- e-commerce, payment and point-of-sale providers
- our table booking system
- couriers and delivery partners
- email, website hosting and IT providers
- advertising and analytics platforms
- our accountants and professional advisers
We may also disclose information where required or authorised by law, or to protect our rights or the safety of others.
Overseas disclosure
Some of our service providers store data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy standards.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information is stored with reputable providers using secure systems. We keep information only for as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Changes to this policy
We may update this policy from time to time. The current version will always be on our website.
Last updated: October 2026
Every bottle we make is handcrafted in small batches, and we want you to be happy with your purchase. This policy applies to products bought from our website and our cellar door. Nothing in it limits your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Damaged, faulty or incorrect orders
If your order arrives broken, leaking, faulty or is not what you ordered:
- Contact us within 7 days of delivery at hello@jeanneretrd.com.au.
- Include your order number and photos of the product and packaging.
- Keep the product and packaging until we have resolved your claim.
Once confirmed, we will send a replacement or refund you in full, including the original shipping cost. We will arrange and pay for any return postage needed.
Change of mind
Because our products are alcohol and food items, we cannot accept returns or offer refunds for change of mind, including where you have chosen the wrong product. For safety and quality reasons, opened bottles cannot be returned unless they are faulty.
Deliveries
- Alcohol can only be delivered to people aged 18 or over. Someone aged 18 or over must be present to receive the delivery and may be asked for ID.
- If no one is available, or the recipient is under 18 or appears intoxicated, the courier will not leave the parcel. Redelivery costs may apply.
- If an order is returned to us because of an incorrect address or failed delivery, we can resend it at your cost or refund the order less shipping.
- If your order has not arrived within the expected timeframe, please contact us and we will follow it up with the courier.
Gift vouchers
Gift vouchers are not redeemable for cash and cannot be refunded, except as required by law. They are valid for at least 3 years from the date of purchase, as required by Australian law.
How refunds are paid
Approved refunds are made to your original payment method, usually within 5 to 10 business days. Cellar door purchases need a receipt or other proof of purchase.